Consumer Return Goods Policy

All returns must have a Return Merchandise Authorization (RMA) number in order to receive credit. Please display the RMA number on the address label and include the RMA within the package. RMA numbers are valid for 7 business days following issuance. For an RMA number, call Customer Care at 866-752-6006

Ship returns to:

Focus Laboratories
Attn: Return Department
11205 Richardson Drive
North Little Rock, AR. 72113

All returned merchandise is subject to the following terms:

  • No merchandise is acceptable for return without original packaging and package inserts. Product must be in resalable condition.
  • Defective merchandise must be returned within 7 days after delivery.
  • Discrepancies/defective items must be reported within 2 business days after delivery.
  • No returns will be accepted beyond 30 days after delivery.
  • RMAs require a copy of the original invoice or invoice date and number for reference.
  • We will not reimburse costs associated with an express/expedited shipping method.