- Returns & Guarantee Policy
Returns & Guarantee Policy
Return Policy & 100% Money-Back Guarantee Terms and Conditions
Focus Laboratories is so confident in our product, we are backing it with a 100% Money-Back Guarantee. If you are not 100% satisfied with our FreshKote® Lubricant Eye Drops, you can return the product for a full refund.
100% Money-Back Guarantee Refund Instructions:
1. Go to www.shopfocuslabs.com and download the 100% Money-Back Guarantee Refund Request Form click here to download form.
2. Please make sure to complete all sections of the Refund Request Form. Incomplete or illegible forms can delay or void your refund.
3. Mail the completed Refund Request Form, a copy of the purchase receipt and the used product to:
Attn: Return Department
11205 Richardson Drive
North Little Rock, AR. 72113
4. If the product was purchased by credit card directly from Focus Laboratories at www.shopfocuslabs.com, a credit will be issued on the credit card used at the time of purchase.
5. If the product was purchased in a doctor’s office, pharmacy or online through a third-party vendor, a refund check will be mailed to the address listed on the Refund Request Form.
6. RETURNED PRODUCTS MUST BE POSTMARKED NO LATER THAN 15 DAYS FROM THE DATE OF PURCHASE.
7. Please allow 30 days for refunds to be processed.
8. Focus Laboratories has the right to reject any refund request.
9. Focus Laboratories and its management has the right to change these terms and conditions or cancel the promotion without notice.
10. Focus Laboratories will only refund the purchase price of the product. Focus Laboratories will not reimburse any shipping costs.
For questions or concerns, or to check the status of your refund, contact our Customer Care Department at (501) 753-6006.